Guest Relations Coordinator (Luxury Cruises)

About the role

Aqua Expeditions, a luxury travel brand offering customized voyages aboard contemporary vessels, is hiring a Guest Relations Coordinator in Phnom Penh. The role manages the guest journey from booking through to post-expedition follow-up, working closely with operations, reservations and sales teams. It reports directly to the Regional Country Manager.

Key responsibilities

• Serve as the main point of contact for assigned guests from D-45 until after the expedition, keeping pre-arrival information, travel details, special requests and dietary preferences accurate and up to date.
• Coordinate with onboard teams and operations to ensure smooth logistics and premium service, and manage digital guest check-in and final manifest preparation.
• Respond promptly to guest inquiries in English, Spanish and French, and personalize each journey by capturing preferences and special occasions.
• Work with Sales, Reservations and Operations to align guest expectations with onboard delivery, and support resolution of guest concerns, escalating to the Country Manager when needed.
• Keep guest-facing materials, itineraries and onboard documents accurate and timely.
• Handle post-cruise communication and feedback collection, log it in the CRM, and contribute to brand loyalty and retention initiatives.

Required profile

• Degree in Tourism, Hospitality, Business Administration or a related field.
• Minimum 3 years' experience in luxury hospitality, travel coordination or guest services.
• Fluent English; good French and Spanish is a plus.
• Strong organization, attention to detail, interpersonal and written communication skills, and a service-first mindset.

Required skills

• Familiarity with CRM platforms, digital check-in tools and guest management systems.
• Tech-savvy, with a willingness to adopt digital tools and automation.

What we offer

• Membership of a globally recognized luxury travel brand and a dynamic, multicultural team.
• Growth opportunities within an expanding, award-winning company.
• Competitive compensation and benefits.