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Skills
Experience
Service Manager – Built‑In Appliances
Ahmed Abdullah Hamad Al‑Essa Company
2021-01 -
Established and managed the after‑sales service centre for premium kitchen appliance brands (Miele, Franke, Klev, etc.), overseeing end‑to‑end service delivery across Saudi Arabia. Led a multidisciplinary technical team, implementing workshop process improvements that increased technician productivity and service quality. Managed spare‑parts inventory and international imports, reducing repair turnaround time and stock‑outs. Acted as primary liaison with OEM suppliers to align service standards with company KPIs and handled warranty claims and escalated troubleshooting.
Head of After Sales & Support / Execution Manager – Business Tower
Muscat Hills International Development LLC
2019-06 - 2020-10
Directed execution of an OMR 180,000 supply‑and‑installation project covering kitchens, appliances, sanitary ware and lighting in Oman. Monitored project schedules, identified risks early and coordinated corrective actions to keep delivery on track. Produced weekly and monthly progress reports for stakeholders and ensured full compliance with site safety and quality standards. Resolved complex installation and troubleshooting issues, minimizing rework and hand‑over delays.
Project Supervisor – Golf Tower
Muscat Hills International Development LLC
2017-09 - 2019-05
Supervised supply and installation of kitchens and appliances (Miele, Teka, Franke) for an OMR 110,000 project. Ensured schedule adherence, safety compliance and technical quality, authoring weekly and monthly progress reports. Coordinated with subcontractors and vendors to resolve installation challenges and maintain project timelines.
Languages
English
fluent
Urdu
fluent
Arabic
intermediate
Last updated: 3 ម៉ោងមុន